Complaints & Privacy Policy

Complaints Policy

1. Purpose

CHHA-NL is committed to maintaining a culture of integrity, transparency, and accountability. This Employee Concern Reporting Policy provides employees, contractors, and stakeholders with a mechanism to report unethical, illegal, or improper conduct without fear of retaliation.

2. Scope

This policy applies to all employees, officers, directors, contractors, and stakeholders of CHHA-NL It covers suspected violations related to:

Fraud, corruption, or financial misconduct
Violations of laws or regulations
Harassment, discrimination, or workplace violence
Health and safety risks
Environmental violations
Retaliation against those who report concerns
Any unethical business conduct

3. Reporting a Concern

Individuals who become aware of misconduct are encouraged to report their concerns to the Chair of the Board of CHHA-NL, Marie-Anne Hudson who can be reached by email at mahudson@nf.sympatico.ca

Reports should include details such as:

Description of the misconduct
Names of individuals involved
Dates, locations, and evidence (if available)

4. Confidentiality & Anonymity

All reports will be treated confidentially. Those who report under this policy may choose to remain anonymous, but providing contact details can help with investigation follow-ups.

5. Investigation Process

Upon receiving a report:

The Board Chair will review the complaint.
A preliminary assessment will determine if an investigation is required.
If warranted, an independent investigation will be conducted.
Findings will be reviewed, and corrective actions will be implemented if necessary.
The person who filed the report will be informed of the outcome, if possible.

6. Protection Against Retaliation

CHHA-NL strictly prohibits retaliation against anyone who files a report under this policy. Anyone who retaliates against a person who files a report will face disciplinary action, including termination.

7. False Reports

Knowingly submitting false or misleading reports is a serious offense and may result in disciplinary action.

9. Policy Review & Amendments

This policy will be reviewed regularly to ensure compliance with legal updates and organizational needs.

Privacy Policy

We value your privacy and are committed to protecting your personal information. As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act.

Information Collection: We collect two types of personal information from our website visitors. When visiting our site, information about your browser, device, and IP address is automatically collected by the site. When you fill out our forms, subscribe to our email newsletter, or contact us through the chat box, you are voluntarily providing personal information, such as your name, phone number, and email address. We use appropriate security measures to protect your personal information against loss, theft, and unauthorized access, use, or disclosure.
Use of Information: Information collected on this site may be used to improve our services, to communicate with you through our email newsletter, or to respond to questions or comments left in our contact forms. Your personal information may only be used or disclosed for the purpose in which it was collected unless you have otherwise consented, or when it is required or permitted by law.
Changes to this Policy: We reserve the right to update this Privacy Policy from time to time. We encourage you to review this policy periodically to stay informed about our information practices.
Questions about this Policy: If you have any questions or concerns about our Privacy Policy or practices by contacting us.