If you suspect a hearing loss…

  • See your medical doctor.
  • Your medical doctor will send you to an Ear, Nose and Throat Specialist (ENT)
  • The ear specialist will take a history and do an examination of your ears.
  • The ear specialist will refer you to an audiologist who will assess your hearing and hearing aid candidacy.
  • The audiologist will recommend a hearing aid solution based on your hearing test (audiogram).  The audiologist may also dispense hearing aids).
  • A dispenser of hearing aids will take an impression for an ear mold and fit you with a hearing aid for a trial period.

Know Your Rights

  • You should get a 30-day money back guarantee for your trial of a hearing aid. (But not for the ear mold or test).
  • Ask to try out different models if you are not completely satisfied or sure of your trial with the aid.
  • Ask for a telecoil on your aid and for the opportunity to try it with an induction (or other) loop. Remember that some hearing aids may be too small for a telecoil.
  • Ask about a direct audio input for your hearing aid, if applicable.
  • Talk to experienced hearing aid users before buying.

Beware Of…

  • High pressure sales pitches.
  • Ads which claim exclusive new technology. (If there is a new development, all manufacturers of hearing aids will have it.)

Problems: What To Do

  • Contact the dispenser; if he/she is unwilling to resolve the problem
    then write a letter to the hearing instrument specialist and send a copy to CHHA-NL detailing the problem and the solution you request.
  • Set a time limit for a reply. e.g. 30 days, and if you do not get satisfaction, contact CHHA-NL. You should also determine what legal recourse you have in your Province or Territory e.g., law or disciplinary board for hearing aid dispensers.

Please Remember – Batteries

  • There are 2 kinds of batteries, the air (zinc air) cell and the mercury cell.
  • Air cell batteries do not begin to deteriorate until the small blue sticker is removed.
  • The air cell lasts essentially twice as long as the mercury cell.
  • Some individuals with more profound types of hearing impairment will prefer the use of a mercury cell battery.
  • Severe damage to a hearing aid may occur if the battery is forced. Recheck battery position whenever it appears to require excessive pressure for insertion.
  • Keep old batteries and dispose of them safely. Inquire who in your vicinity has a collection program for this, e.g. a hearing aid dispenser, or local service agency or CHHA Branch.

Questions or Comments?

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